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Booking an appointment

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We want you to

  • Be able to get access easily and quickly to the most appropriate person.
  • Be able to see someone you are familiar with where possible.

Variety of Appointments

We offer appointments at each of the sites in Newton Aycliffe, Shildon and Eldon. All clinicians (Doctors. Nurses and Health Care Assistants) can offer booked telephone appointments. We also have an internal messaging system for you to obtain results and pass messages to any clinician.

Variety of Practitioners

All clinicians have access to your electronic medical record. Whoever you see should have access to previous consultations with another practitioner.

Chaperones

If you would like a chaperone present during your examination please inform the clinician.

Making or Cancelling an Appointment

You can make an appointment by phone, calling at the reception desk and On-line. When making an appointment please be prepared to give some limited information on the nature of the problem so the receptionist can advise you correctly. We may sometimes call you back to discuss the appointment further. If you cancel please do so as far ahead as you can to enable someone else to book in your slot.

Online Appointments

Appointments can now be done online along with the ability to order repeat prescriptions. You will need to visit the surgery to obtain a username and password to use this service, please ensure you bring a form of photo ID when coming to register for this service. Ask at reception for details.

For those who have obtained a username and password please follow this link: SystmOnline and log in to book or cancel your appointment.

DNA (“Did Not Attend”)

We have looked at the rate of “DNA’ in the practice - patients who simply fail to turn up for an appointment they have made. 371 appointments were wasted in January due to DNA's, this equates to over 90 hours of wasted clinical time. If you DNA you will affect someone else! Medical records are marked with an entry when patients DNA. Don’t be a DNA! Ask for a text reminder to help you remember your appointment. 

 
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