Comments & Complaints

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Comments and Suggestions

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please put your concerns in writing and address them to Janet Stephenson Assistant Business Manager who will investigate your complaint and provide a written response. Further written information is available in our complaints procedure leaflet. Please contact reception for further details. 

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

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